Privacy

Business information

MAX GUITAR CO B.V.
BIC: RABONL2U
IBAN: NL36 RABO 0305 3654 95
Chamber of Commerce: 63631644
VAT NO: NL855324119B01

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    This only applies when you subscribe to our newsletter. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long do we keep your data?

The records of your transaction will not be stored on our servers. Your invoice is stored up to 7 years as is required by Dutch tax laws.

We use cookies through multiple platforms, where they are stored between 30-150 days. We have signed privacy agreements with all our third-party service providers, that act as processors of your data for us.

Can you see, change or delete your data?

Yes – at any time you can contact us about your stored data with us. In every one of our newsletters there is an unsubscribe link at the bottom. By clicking this your e-mail address will be immediately deleted from our newsletter list.

If you have any other wishes or questions about your data, email us at info@maxguitarstore.com. Let us know if you would wish to have more information about your data, or if you wish to have your data removed.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our priv, we will post those changes on this page.

Complaints

If you have any complaints, or would like to report an issue, you can do this to the Dutch authorities for privacy control: https://autoriteitpersoonsgegevens.nl